- Find out who services the loan by contacting the bank or lender you pay monthly
If the servicer cannot help after using the following steps, find out who actually owns the loan and deal directly with them. - Call the servicer or lender immediately and speak to someone in the loss mitigation department as soon as possible about refinancing
- Write what's called a forbearance letter or postponement of payment letter to either the servicer or lender telling them of your situation
- Be prepared to provide documentation of unemployment or income loss of you or your spouse
- Keep accurate copies of anything you send to a servicer or lender
I have attached the following article for more information but one thing to keep in mind is don't get discouraged. You are not alone in this. Exhaust all possibilities before making any rash decisions.

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